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Warranty & Return Policy

No return of merchandise will be accepted without first obtaining a Return Merchandise Authorization (“RMA”) number provided by Yeyian. Buyer must provide evidence of date of purchase, Order ID or Invoice Number, reason for return, exchange or refund, and RMA number. At its sole discretion, Yeyian may accept or reject Buyer's claim for return, exchange or damage.

No refund, credit or exchange is allowed after 30 days from the invoice date on all PCs. All returned PCs must have the RMA number prominently displayed on the shipping label. All returned products must be safely packed and shipped to Yeyian in an undamaged condition. Yeyian reserves the right to reject or reject returned merchandise for breach of the conditions established in this document.

If the PC is accepted and the products have not been used and are in resalable condition, Yeyian will provide a refund for the new PCs, less 10% of the purchase price; Returns may be subject to a 15% restocking fee in addition to shipping cost both ways if in used condition. If the products are determined to be damaged / defective and determined to be Yeyian's fault, a full refund will be issued upon return. Received PCs that are sent for refund and are found to be damaged due to Buyer's fault will be subject to a $ 300 labor fee, plus the cost of damaged parts and any applicable restocking and shipping fees.

Direct returns and refunds are only available for products purchased through the Yeyian website. Products sold through Yeyian resellers must be returned to the place where they were purchased. Check Yeyian dealer websites for their return policies.

 


How does the RMA process work? How to replace my defective product? Register your products for warranty here.

 

All products apply a guarantee according to the manufacturer's policies, for more information consult an online executive.

 

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