Warranty - Return Merchandise Authorization (RMA).

Yeyian Gaming Computer Limited Warranties
Yeyian offers the following limited warranty. This limited warranty extends to the original purchaser only.
Limited Warranty on Yeyian Gaming Computers

The "Standard One Year Warranty" covers one year of labor, as well as parts needed during the process thereof.

Yeyian warrants its gaming PCs and parts against defects in workmanship or materials for the period specified in the warranty from the original date of the invoice. During this period, Yeyian will repair or replace defective parts with reconditioned or new parts at Yeyian's discretion at no charge to you. All original defective parts replaced by Yeyian or its authorized service centers become the property of Yeyian.

You are responsible for payment of any service or repair not covered by this limited warranty.

Yeyian makes no other warranty, implied or express, including but not limited to an implied warranty of merchantability, fitness for a particular purpose or conformity with any representation or description, with respect to the computer other than the one set forth below. Yeyian makes no warranty or representation, implied or express, with respect to any other product or manufacturer documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformance with any representation or description.

Except As provided below, Yeyian is not responsible for any expense, cost or loss, inconvenience or damage that may result from the use or inability to use the computer. Under no circumstances will Yeyian be liable for any loss, expense, cost or loss, inconvenience or damage that exceeds the purchase price of the computer. This warranty set forth below supersedes and is exclusive of all others, oral or written, express or implied. No employee, reseller, or distributor is authorized to make modifications, extensions, or additions to this warranty.

Warranty Conditions
Yeyian's limited warranty is subject to the following conditions:

1. This warranty extends only to Yeyian Gaming computers and is effective only if the products are purchased and operated in the Republic of Mexico.
2. In the event that your computer is returned to Yeyian for repair, if no defects are found in materials or workmanship, you will be responsible for return shipping and current labor charges.
3. This warranty covers only normal use of the computer. Yeyian will not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning, or inadequate electrical power; or (iii) service or alteration by anyone other than an authorized representative of Yeyian.
4. Yeyian and its authorized service centers do not accept responsibility for any software, data or information stored on any medium or any part of any product returned for repair to Yeyian, its distributors, resellers or Authorized Service Centers.
5. Yeyian makes no warranty, express or implied, with respect to third party software (other than Yeyian).
6. You must keep your invoice or purchase receipt to receive warranty service.
7. The serial number of the computer must be intact and clearly identifiable.
8. No warranty extension will be granted for replacement parts provided to the purchaser in fulfillment of this warranty.
9. All pre-installed software programs are licensed to customers under the terms and conditions of non-Yeyian software vendors and are provided with the packages.
10. This warranty does not cover any third party software or virus related issues.

Yeyian Limited Product Warranty Period:
Yeyian offers a guarantee for its products, starting from the day of purchase on our website, markets or an authorized Yeyian reseller.

Yeyian guarantees this product in all its components and workmanship during the period indicated in the table above, from the date of purchase, against any manufacturing defect and functionality of the product during normal and domestic use.

Yeyian guarantees the buyer any manufacturing and operating anomalies, including parts, components or materials of the product.

All products purchased before September 2021 have a 1 year warranty.

New warranty policies apply to purchases after October 1st 2021.

Yeyian will not make this policy valid in the following cases:

1. When the product has been used in other conditions of normal use.
2. When the product has not been used in accordance with the instructions that were included with the product.
3. When the product has been altered or repaired by unauthorized Yeyian personnel.

For this warranty to be valid, as well as the acquisition of components, consumables and accessories, you can visit our website at www.yeyian.mx or visit any of our Authorized Yeyian MX Service Centers.

Check here the center of attention that is closest to you

Product Category	Warranty (Year)
Backpacks	1
Cases	2
SSD	1
CPU AIO Cooler	3
CPU Air cooler	2
Case Fan	2
Gamer Chair	1
Ronin Computer / Laptop	1
Gamer Computer	See the Warrior PC warranty program
Headphones	1
Keyboard, Kit keyboard & mouse	1
Mouse	1
Monitors	3
Mouse Pad	1
Power Supply - Thunder	1
Power Supply - Bronze	3
Power Supply - Gold/Platinum	5
Webcam	1
Microphone	1
DRAM modules	3

All products purchased before September 2021 are cover by standard 1 year warranty.

Steps to obtain warranty service for your computer

If repairs are ever required, the customer must obtain an RMA folio and provide proof of purchase. Warranty services are performed only by Yeyian or authorized service centers. Any shipping costs after 30 days on any item returned for repair is the responsibility of the customer (from the original date of purchase). All returned parts must have an RMA sheet clearly written on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No package will be accepted without an RMA sheet written on the outside of the package. RMA folios are only valid for 30 days from the date of issue. COD packages will NOT be accepted.

Follow the procedure below if you have a problem with your computer.

STEP 1 & nbsp; & nbsp; & ndash; If the computer needs to be repaired, an RMA sheet will be issued, as well as a guide for sending it to our service center. Follow the instructions given by Yeyian's technical support staff to ship your computer. Yeyian will not accept any shipment without an RMA sheet.

STEP 2 & nbsp; & nbsp; & ndash; Pack the computer in its original box or in a well-protected box, as described in the Packing Instructions. Yeyian will not be responsible for shipping damage / loss or for any product not purchased directly from Yeyian. It is especially important that you write the RMA number clearly on the outside of the package. Yeyian will not pay the return shipping costs outside the Republic of Mexico. Send your computer with a copy of your invoice, receipt or other proof of purchase, your name, address, phone number, description of the problem and the RMA number you have obtained to:
Yeyian Service Center
RMA #____________
Ajonjoli # 2530 Colonia La Nogalera ZIP # 44470 Guadalajara Jalisco Mexico.

STEP 3 & ndash; Upon receipt of your computer, Yeyian will repair or replace your computer and ship it to you within 2 weeks via Estafeta. This repair time depends on the availability of the components required for the repair.

STEP 4 & ndash; you will be responsible for shipping costs to Yeyian. If no hardware problems are found with your computer, you will be responsible for return shipping fees, as well as a $ 300.00 MXN revision fee. You must pay this fee before we can ship your computer to you. See the Product Return Agreement at the end of this manual.

Post-warranty repair:
For post-warranty repair, the procedure is the same; Except that you are responsible for the shipping costs both ways, the labor and the current price of the parts used in the repair.

Desktop Technical Support:

· Our web address: www.yeyian.mx
· Technical support email: support01@yeyian.mx guarantees @ yeyian .mx
· Internal technical support phone number: 55-4141-8926

Customer Service:

· Customer service email: soporte01@yeyian.mx
· Customer service phone number: 33-1078-3404

This product is warranted to the original purchaser against any defect in materials and / or workmanship. This warranty applies only to computers and components originally configured and manufactured by Yeyian.

If repairs are required during the warranty period, refer to Procedures for obtaining warranty service in the Yeyian Warranty section of this manual, or on our page yeyian.mx/garantias

Shipping instructions:

Yeyian advises that you ship your computer in the original box and packing materials. If the original box and materials are no longer available, call your shipper to receive the specifications for shipping a package through them. Do not attempt to send by MX mail. MX Mail has no way to track the package in case the package never reaches Yeyian. We recommend Estafeta or any other shipping company that uses tracking technology.

YOUR TICKET NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. PUT A NOTE TO THE SIDE OF THE COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE MUST INCLUDE:

YOUR FULL NAME, ADDRESS, RMA FOLIO, TELEPHONE NUMBER DURING THE DAY AND DESCRIPTION OF THE PROBLEM.

Packing instructions
Complete gaming computer:

• The weight capacity of the box must be 20 kg.
• There must be a minimum of 5 CM of space on all six sides of the computer.
• The 5CM space should be equipped with SOLID FOAM material. Make sure the material absorbs the impact if it falls.
• We do not recommend using the following: foam popcorn / peanuts, newspaper, pieces of cardboard, blankets, etc. These materials tend to move inside the case and allow the computer to move and make contact with the sides of the case creating more damage.
• We recommend using foam bags to protect internal computer components such as video cards, motherboards, fans, etc.
• Use only heavy duty 5 CM packing tape with a nominal capacity of 25 Kg or more to seal the package.
• It is strongly recommended that you ensure that the package in case your Yeyian product is received damaged, you may be able to file a claim with its sender. Yeyian is not responsible for damage caused by transportation.
• If your computer is damaged due to improper shipping, you must instruct Yeyian to repair or return your computer within 30 days. Computers left over 30 days will be subject to a storage fee of $ 15 per day. Any items remaining beyond one year will be discarded at Yeyian's sole discretion.

DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER

Components

Components and individual parts should be handled similarly:

• Parts must have sufficient protection to avoid damage, use antistatic bag for memory and peripherals.
• Hard drives, SSDs, and peripherals must be packaged. Never use an envelope. These parts are sensitive to falling or being crushed.
• Packages received damaged will be kept in the receiving department and the Technical Support and Customer Service Supervisors will be contacted to contact you regarding the damage. You will then be advised to file a claim with the shipping company.

If you have any questions regarding this limited warranty, please email us at: support@yeyian.mx
Yeyian reserves the right to change this limited warranty without prior notice

RMA Request

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